Policies

Price Match Policy
We will match the price on a new identical product found at any other company. Simply show us the lower price at the time of purchase and we will match the price.

The product must be identical, including model number and components. The product must be in stock and available for purchase at the lower price from an authorized Canadian reseller. Please note we do not price match taxes, typographical errors, delivery charges, and discounts (i.e. rebates, gift cards, or equivalent). We will only match the price you pay at the point of purchase. We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.

We reserve the right to amend or update this policy without prior notice.

Shipping Information
We aim to send standard orders to you in a timely manner. We send parcels via Canada Post (Expedited Parcel Post) from our warehouse to arrive within 14 to 21 days of receipt of the order pending on product availability. Parcels being sent to the United States may require a delivery date of 21 days. Certain products from our suppliers may require a more lengthy delivery date, and items ordered together may arrive in separate parcels. Customers are subject to a shipping and handling fee of $9.50 per order ($13.00 for U.S. orders). Due to the heavier weight of larger items, additional shipping charges may apply, which the customer is responsible for. If this is the case, we will notify you by email or telephone. We do not offer shipment of merchandise outside of Canada and the United States.

For an additional charge per order within Canada, we can arrange for an Express delivery by Canada Post. The Express Post shipping costs are listed below:

• Ontario: $14.00 per order, expected delivery date 3 business days.
• Manitoba, Alberta, Saskatchewan, Quebec, Nova Scotia, Newfoundland, New Brunswick, and Prince Edward Island: $21.00 per order, 3 to 5 business days.
• British Columbia, Northwest Territories, Yukon Territory, and Nunavut: $26.00 per order, 3 to 5 business days.

Please be aware that the Express service is not always available for oversize or items that are out of stock. Unfortunately, we do not offer the Express service outside of Canada.

We make every effort to maintain a sufficient stock and to ensure that you receive your order as quickly as possible. However, we cannot guarantee the availability of all products due to unexpected levels of demand alongside the time required to manufacture products to replenish stock. As a result, the arrival of your order may extend past the expected delivery date.

Product Information
The prices displayed on our Web Site and in our catalog are quoted in Canadian Dollars and are valid in Canada. We use every effort to present information that is current and accurate on our web site. However, there may be occasions when some of the information on our web site may be incomplete, erroneous, or inaccurate. This is unintentional and we apologize if erroneous information affects your order. We reserve the right to amend errors or to update production information and prices without prior notice. Merchandise advertised on our web site may not always be available in any or all of our retail locations.

Return & Exchange Policy
If you are not completely satisfied with your purchase, we will gladly issue an exchange within 30 days of purchase in the original form of payment (less any original shipping and handling fees). Please note that only damaged, defective, or incorrect orders will be acceptable for a full or partial credit refund or replacement. Otherwise, all merchandise is subject to an exchange only policy.

No re-stocking fees apply, however, items must be returned unused, unworn, and unwashed along with all original packing materials, accessories, and documentation to our main office:

87 Northline Road
Toronto, Ontario
Canada M4B 3E9

All exchange packages must be accompanied with a completed form providing the following information:

1. Reason for exchange.
2. Contact information – First and surname, shipping address, and telephone number.
3. Items you wish to receive in exchange. Please include the style number, size, color, and quantity.

The following items are not acceptable for return or exchange:
1. Undergarments.
2. Items that have been hemmed, embroidered, monogrammed or personalized in any way, shape, or form.

Return shipping fees are the customer’s responsibility. For your protection, we recommend you use a carrier that is able to provide proof of delivery, insurance, and traceability services in case of loss or damage.

Please allow 10 to 20 business days from the date we receive your package to process your exchange request. Please allow an additional 3 to 5 business days for transactions to be applied to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement as each bank's processing time varies.

Privacy Policy
We are dedicated to respecting your privacy and protecting your personal information. Furthermore, we honor requests not to receive mail, telephone or other solicitations from Avida Healthwear Inc. All personal information we require from you will be managed confidentially and with the highest level of integrity.

We use the personal information you provide for necessary internal purposes, such as tracking your order or informing you of our new products and services. Oftentimes, we may combine information you provide online with publicly available information. The provision of such information is your choice. However, if you choose not to provide the information we request, you may be unable to purchase products or access certain services and content on our web site. Here at Avida Healthwear Inc., we are only committed to enhancing and personalizing your shopping experience with us.

We contract with companies to provide certain services including credit card processing, shipping, data management, and promotional services. Rest assured, we have confirmed that our business partners’ privacy and security policies coincide with ours. We may provide our partners with the information needed for them to perform these services.

Security Policy
Our web site uses cookies. You can set your browser to not accept cookies or to notify you when you are sent a cookie. The transmission of personal information on this site is encrypted and authenticated to protect the personal information you provide us with. This can be verified by the display of a padlock icon on web browsers. On Internet Explorer and Firefox, this will be shown on the bottom right-hand corner of the window. On Safari, this icon is located on the top right-hand corner.

We recommend you keep your password in a safe place and not to divulge it to anyone. Please remember to log off your account and close your browser window when you have finished your visit to ensure increased security of your account.

Disclaimer
Given the unpredictability of technology and the online environment, Avida Healthwear Inc. does not guarantee that the function of this web site will be error-free. All content available on this web site is provided “as is” and without warranties of any kind, either express or implied.

As a user of this site, you acknowledge that your use of this web site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Avida Healthwear Inc. shall not be liable for any damages of any kind related to your use of this web site.

AVIDA ACCESSIBILITY POLICY

Providing goods, services or facilities to people with disabilities
Avida is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Avida understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Avida is committed to complying with both the Ontario Human Rights Code and the AODA.

Avida is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive devices
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

Communication
We will work with the person with a disability to determine what method of communication works for them.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Training
Avida will provide accessible customer service training to:
All employees and volunteers
Staff will be trained on accessible customer service within 1 week after being hired.

Training will include:
Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
Avida’s policies related to the customer service standard
What to do if a person with a disability is having difficulty in accessing goods, services or facilities
Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process
Avida welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way [organization name] provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

In Person, E-Mail, Telephone

All feedback, including complaints, will be handled by:

Ricky Wong - Manager

Customers can expect to hear back within 2 days.

Avida will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of availability of documents
Avida will notify the public that documents related to accessible customer service, are available upon request by posting a notice in the following location(s)/way(s):

Online and In Store

Avida will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Modifications to this or other policies
Any policies of Avida that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

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